General Policy

Thank you for choosing Transcript365 (www.transcript365.com). We provide AI transcription and transcript translation tools for supported platform links, directly accessible media URLs, and user-provided files.

Since our products are digital goods (Pay-as-you-go credit packages) that are delivered instantly and can be consumed immediately upon your request , Because our products are digital goods that are delivered immediately, refund eligibility is determined in accordance with Paddle’s Refund Policy and applicable consumer protection laws. However, we are committed to fair business practices and understand that technical issues can happen. This Refund Policy outlines the specific circumstances under which we may grant a refund.

1. About This Policy

Transcript365 is operated by Beijing Jimu Zhonghe Technology Co., Ltd.

Transcript365 provides prepaid credits that may be used for AI-powered transcription, transcript translation, subtitle generation, and related content-processing services.

Orders placed through Paddle are processed by Paddle.com, which acts as the Merchant of Record for those transactions. Paddle handles payment processing, applicable taxes, receipts, and payment-related refund administration.

This Refund Policy should be read together with Paddle’s Buyer Terms and Paddle’s Refund Policy. Nothing in this policy limits any mandatory consumer rights available under applicable law.

2. Refund Eligibility

Refund requests for purchases processed by Paddle will be reviewed in accordance with:

Submitting a refund request does not automatically guarantee that a refund will be approved. Depending on the circumstances, Paddle may approve a full refund, approve a partial refund, or decline the request. Relevant factors may include the reason for the request, the nature of the service, the amount of credits or services already used, technical records, and any rights provided by applicable law.

3. Statutory Cancellation and Withdrawal Rights

Customers in certain countries or regions may have statutory rights to cancel a digital-content or digital-service purchase within a specified period. The applicable period and eligibility requirements depend on the customer’s location and applicable law. These rights are administered in accordance with Paddle’s Refund Policy and cannot be excluded by this policy.

4. Technical or Product Issues

If you experience a persistent technical problem or a material defect that prevents you from accessing or using the purchased services as described, please first contact Transcript365 Support so that we can investigate and attempt to resolve the issue.

We may, where appropriate:

  • • correct the technical problem;
  • • restore incorrectly deducted credits;
  • • reprocess a failed transcription;
  • • provide replacement credits; or
  • • cooperate with Paddle in reviewing a refund request.

If the issue cannot be resolved, you may contact Paddle to request further assistance or a refund. Where there is evidence of a material technical or product defect, any refund will be handled in accordance with Paddle’s Refund Policy and applicable consumer protection laws.

5. Failed Processing and Credit Restoration

Credits should only be deducted for successfully processed services, according to the credit rules displayed on our website.

If credits are deducted because of a verified processing failure or system error, Transcript365 may restore the affected credits after reviewing the relevant account and processing records.

Credit restoration for a failed processing attempt does not limit any refund or consumer rights that may otherwise apply.

6. How to Request a Refund

For initial technical assistance, you may contact Transcript365 at:

Email: support@transcript365.com

Please include, where available:

• the email address associated with your Transcript365 account;

• your Paddle order or transaction number;

• the date of purchase;

• a description of the issue; and

• relevant screenshots or error information.

You may also submit a refund request directly through Paddle by:

• using the receipt or transaction-management link in your Paddle confirmation email;

• using the support link available on your billing page; or

• using Paddle’s buyer-support service.

Transcript365 will cooperate with Paddle and provide relevant transaction, account, service-delivery, and usage information when reasonably required to review the request.

7. Processing Approved Refunds

Approved refunds will normally be issued by Paddle to the original payment method, where possible.

The time required for refunded funds to appear may depend on Paddle, the payment method, the issuing bank, and the customer’s location.

Transcript365 does not issue direct off-platform cash refunds for transactions for which Paddle is the Merchant of Record.

8. Effect of a Refund

If a full or partial refund is approved:

• the corresponding purchased credits may be removed or adjusted;

• access to services associated with the refunded purchase may be suspended or revoked;

• credits already restored, replaced, disputed, or refunded may not be used again; and

• the customer’s account balance may be corrected to reflect the approved refund.

We will not remove more credits than are reasonably associated with the refunded portion of the transaction.

9. Chargebacks and Payment Disputes

We encourage customers to contact Transcript365 Support or Paddle before initiating a chargeback or payment dispute.

If a chargeback, payment reversal, or payment dispute is initiated, access to the relevant purchased credits or services may be temporarily restricted while the matter is reviewed.

Nothing in this section limits any lawful right to dispute a payment under applicable card-scheme or consumer-protection rules.

10. Changes to This Policy

We may update this Refund Policy to reflect changes to our services, payment arrangements, applicable laws, or Paddle’s policies.

The policy applicable to a transaction will be the version in effect at the time of that transaction, except where applicable law requires otherwise.

11. Contact Information

Service: Transcript365

Legal entity: Beijing Jimu Zhonghe Technology Co., Ltd.

Support email: support@transcript365.com