Terms of Service
Welcome to Transcript365. By accessing or using our website and services, you agree to comply with and be bound by these Terms of Service. If you do not agree, please do not use our service.
1. Description of Service
Transcript365 provides automated transcription services for audio and video content. You can upload files or connect supported platforms (e.g., TikTok, Instagram, YouTube) to generate text transcripts.
2. Accounts
- You must provide a valid email address to create an account.
- You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
- We reserve the right to suspend or terminate accounts that violate these Terms.
3. Credits & Payments
a. Credit System
We use a prepaid credit system. Each minute of transcription consumes credits at the rate displayed on our site. 1 credit = 1 minute of audio/video.
b. Purchasing Credits
You may purchase credit packs through Stripe. All payments are processed securely, and we do not store your full payment card details.
c. Credit Validity
- Credits are valid for 12 months from the date of purchase.
- If credits remain unused for 12 consecutive months, they become inactive (they are not deleted).
- Inactive credits are automatically reactivated upon any new credit purchase. When reactivated, the validity period for all credits in your account resets to 12 months from the reactivation date.
d. Account Inactivity
If your account has no transcription activity (i.e., no transcription request submitted) and no credit purchase for 24 consecutive months, we may delete your account after providing notice. Any remaining credits will be forfeited.
4. Acceptable Use
You agree not to:
- Upload content that violates any law, third-party rights, or platform terms.
- Use the service for illegal or abusive purposes.
- Attempt to reverse engineer, disrupt, or gain unauthorized access to the service.
5. Intellectual Property
- We retain all rights to the service, including its software, design, and content.
- You retain ownership of your uploaded content and transcripts. We do not claim any rights over your content beyond providing the service.
6. Termination
We may suspend or terminate your account at our sole discretion if you breach these Terms. Upon termination, your right to use the service ends, and any remaining credits are forfeited.
7. Disclaimers
The service is provided “as is” and “as available”. We do not guarantee that transcripts will be error‑free, that the service will be uninterrupted, or that any content will be secure or not lost.
8. Limitation of Liability
To the maximum extent permitted by law, Transcript365 and its owners, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or data, arising from your use of the service.
9. Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of the jurisdiction where the service owner has its principal place of business, without regard to its conflict of law principles.
Any dispute arising out of or relating to these Terms or the Service shall be resolved exclusively by the competent courts located in that jurisdiction.
10. Changes to Terms
We may update these Terms from time to time. We will notify you of significant changes by email or by posting a notice on the site. Your continued use after such changes constitutes acceptance.
11. Contact Us
For any questions or concerns, please contact us at: